Service Overview

As part of the registration process in the website, We may collect the following personally identifiable information about you: Name including  name, email address, mobile phone number and otp, contact details, Location and Postal code, Demographic profile (like your age, gender, occupation, education, address etc.) and information about the pages on the website you visit/access, the links you click on the website, the number of times you access the page and any such browsing information.

Return & Refund

Customer can return at the time of delivery or 7 days after delivery. For payments made online, the refund will be made to the account of your original payment mode. For COD, you only pay for what is delivered. Refund of the item after delivery will always be in the original payment mode. Customer please note that you will have to pay the courier charges for return. For more information read our Return and Refund Policy.

Cancellation By Customer

You as a customer can cancel your order anytime up to the cut-off time of the slot for which you have placed an order by calling our customer service. In such a case we will refund any payments already made by you for the order in your original payment method account. If we suspect any fraudulent transaction by any customer or any transaction which defies the terms & conditions of using the our website we block the user immediately, we at our sole discretion could cancel such orders. For more information read our Return and Refund Policy.

mastram market make a negative list of all fraudulent transactions and customers and would deny access to them or cancel any orders placed by them.

For details of how to cancel your order please visit our returns and refunds page or contact customer support on 9009581622

If your products arrive damaged or they are faulty, you may return them and obtain a refund or replacement product. Please visit our returns and refunds for details of how to return them and details of our replacement and refund policy.

Mastram Market requests you. While opening the product, create an unboxing video so that your return request can be easily accepted if a wrong or damaged product is delivered to you. If you do not make an unboxing video, your return will not be approved, please check the product packing box carefully. So that the box does not leak or get damaged. And make a video while opening the box.

Dear customer, Mastram Market requests you to read all the policies of MastramMarket.in carefully and calmly so that you do not face any problem later.

WARRANTY

1. We would like to inform you that any product warranties sold through Mastram Market Online are provided solely by the manufacturer of that products.
2. We hope you know that neither Mastram Market Online nor Mastram Market. will be liable for any indirect, incidental, or consequential damages arising from your use of any product purchased through Mastram Market Online, to the fullest extent permitted by applicable law.

For more information about the terms and conditions of MastramMarket.in, please contact us. Email: mastrammarket@gmail.com